I was going to subtitle this ‘A Tale of Two Strategies‘; then I could start with something original, like “It was the best of times, it was the worst of times…” Okay, maybe not.
There’s a saying that goes, “When I do something right, nobody notices. When I do something wrong, everybody notices!” It does seem that in our society there’s a greater trend to complain than to praise, but there are companies out there that continue to do excellent work, and who back up their work no matter what. I thought I’d start with a couple of examples and invite you to share your own success stories. Legitimate complaints have their place but this isn’t it, so please only post ‘success’ comments.